Refund policy

Exchange Policy By Eclat

• Eligibility for Exchanges
    - Exchange are accepted within 1 days of the purchase date.
    - Items must be in their original, unused, and unopened condition.
    - Proof of purchase is required (receipt or order number).
•  No Exchange Policy:
    - Items that have been opened or used.
    - Custom or personalized and premium products.
  
• Process for Exchange:
    - Contact our customer service team via email or phone to initiate a exchange.
    - Provide your order number and reason for the exchange.
    - Customer service will provide a exchange authorization number and instructions.
•  Shipping Costs:
    - Customers are responsible for exchange shipping costs unless the item is defective or an incorrect item was sent.
    - We recommend using a trackable shipping service or purchasing shipping insurance.
•  Exchange:
    - Once the exchange items is received and inspected, we will notify you.
    - Approved exchange will be processed within 3-4 business days.
    - Eclat has strict no refund policy unless products are defected from our end.

            - Exchanges are accepted for items of equal or greater value within the return                period.

            - Contact customer service to arrange an exchange.

• Damaged or Defective Items:
    - If you receive a damaged or defective item, contact our customer service immediately.
    - Provide photos of the damaged or defective item.
    - We will arrange a replacement as appropriate.
• Contact Information:

  - Email us at eclatspk@gmail.com | Dm us on our Instagram